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Frequently Asked Questions
How long does shipping take within the UK?▼
Standard UK shipping typically takes 2-4 business days. We also offer express next-day delivery for orders placed before 2 PM GMT, ensuring your fashion arrives promptly.
What is your return policy for fashion items?▼
We offer a hassle-free 30-day return policy. Items must be unworn with original tags attached. Simply use our online portal to generate your prepaid return shipping label.
Which payment methods do you currently accept?▼
ONCALL LONDON accepts all major credit cards, PayPal, Apple Pay, and Klarna. Your security is our priority, and all transactions are processed through fully encrypted payment gateways.
How do you ensure the quality of your garments?▼
Every piece undergoes a rigorous multi-point inspection. We source premium fabrics and partner with expert tailors to ensure your clothing meets the highest standards of London style.