Frequently Asked Questions
Everything you need to know about ONCALL LONDON's premium fashion service.
How long does shipping take within the UK?
We offer standard delivery within 3-5 business days and next-day express shipping for orders placed before 2 PM GMT. All shipments are tracked for your peace of mind.
What is your return policy?
We accept returns within 28 days of purchase, provided the items are unworn, have all original tags attached, and are in their original packaging.
Do you ship internationally?
Yes, ONCALL LONDON ships worldwide. Delivery times and shipping fees vary by destination and will be calculated at checkout.
How do I know which size to order?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to monitor your delivery's progress.