Returns & Exchanges

At ONCALL LONDON, we want you to be completely satisfied with your purchase, which is why we offer a 28-day return window for all unworn items with original tags attached. Please ensure that all garments are in their original condition to be eligible for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging and include the completed return slip provided in your delivery.

• 3.
  Ship Your Item

  Affix the prepaid shipping label to your package and drop it off at any authorized courier collection point.

• 4.
  Receive Your Refund

  Once our team inspects your return, we will process your refund to the original payment method within 5-7 business days.